Last updated: October 13, 2025
1. Acceptance of Terms
By accessing and using Connecting Cable's services, you accept and agree to be bound by the terms and provision of this agreement.
2. Service Description
Connecting Cable provides high-speed fiber internet services to residential and business customers. Our services include:
- Fiber optic internet connectivity
- Equipment rental and installation
- Customer support and technical assistance
- Additional services as described in your service agreement
3. Billing and Payment
Service fees are billed monthly in advance. Payment terms include:
- Monthly service fees are due on the date specified in your bill
- Late payments may result in service suspension
- Installation and equipment fees may apply
- Taxes and regulatory fees are additional
4. Service Availability and Performance
We strive to provide reliable service but cannot guarantee uninterrupted connectivity. Service may be affected by:
- Network maintenance and upgrades
- Weather conditions and natural disasters
- Equipment failures
- Third-party network issues
5. Acceptable Use Policy
You agree to use our services responsibly and not to:
- Engage in illegal activities
- Violate intellectual property rights
- Spam or send unsolicited communications
- Attempt to breach network security
- Consume excessive bandwidth that impacts other users
6. Equipment
We provide equipment necessary for service delivery:
- Equipment remains our property
- You are responsible for proper care and security
- Lost or damaged equipment will be charged to your account
- Equipment must be returned upon service termination
7. Service Termination
Either party may terminate service with proper notice:
- You may cancel with 30 days written notice
- We may terminate for non-payment or policy violations
- Early termination fees may apply to promotional agreements
8. Limitation of Liability
Our liability is limited to the monthly service fee. We are not responsible for indirect, consequential, or punitive damages.
9. Contact Information
For questions about these terms:
- Email: legal@connectingcable.com
- Phone: 1-800-CONNECT
- Mail: 123 Fiber Lane, San Francisco, CA 94105